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Frequently Asked Questions
Questions? Concerns? You’re in the right spot! Communication is the key to a successful cleaning partnership. Feel free to contact us at anytime with your questions or concerns.
How many people will clean my home?
We have solo cleaners and 2-person teams. The size of the team that cleans your home depends on the location and the size of your home.
What frequency of cleanings do you have?
Weekly, biweekly, monthly and one-time.
Are you insured & bonded to perform cleaning services?
Yes. We are covered with Workers’ Compensation and liability and are fully bonded. This covers your home, our cleaners and our business.
What areas do you service?
We serve Utica, New Hartford, Whitesboro, Clinton, Washington Mills, Marcy, Barneveld and Rome
Do I need to be home when we clean?
You do not need to be at home. Whatever you are comfortable with is what matters. You can allow us to have access to your home in a variety of ways:
Do I need to provide cleaning products?
No. We provide all supplies and equipment. If you have a special request, you may leave the product in a visible place for the team to use.
Will I always have the same person or team of people cleaning my home?
Unfortunately, Emily’s Cleaning cannot guarantee that the same person or team of people will clean your home every time. However, we DO guarantee 100% quality and satisfaction. Each Cleaning Professional and team will be furnished with a detailed written description of your particular cleaning service needs before they come to your home. If you are not satisfied with any service, simply notify us within 24 hours and someone will be in touch with you to fix the problem.
How do I pay for services?
Payment is due at time of service. Payments are accepted via credit card.
Is there a cancellation policy?
Yes. We ask that if you need to cancel, please give us 48 hours’ notice to allow us to change scheduling for the team. If you cancel with less than 48 hours’ notice, a service fee of $100.00 plus taxes will apply. If canceling the same day or if we arrive at your home and are locked out, a charge in the amount of half of your usual service fee or $100.00 (whichever is greater) plus taxes will be charged to you.
Still have questions? We’re here to help!
Call: 315-822-5743 or Email: [email protected].
we’ll be happy to assist you.
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“I had the pleasure of meeting Nicole, Amber, Alex, Cody, and Gee, who came to do a deep cleaning after my bathroom renovation. My daughter and son-in-law surprised me with this thoughtful gift for my birthday. The crew was not only professional but also incredibly personable. They did a thorough and detailed job in every room, and I truly appreciated their attention to detail. Without hesitation, I would welcome this team back into my home for cleaning again!”
–Carol
“Emily’s Cleaning did an outstanding job cleaning our student housing. The crew arrived on time, remained focused, and worked efficiently. They were super friendly, professional, and accommodating. The room looked fantastic when they finished! We will definitely continue using Emily’s Cleaning for our special project cleanings in the future.”
– Thomas
“Emily’s has been cleaning my home monthly for the past year, and they always do an amazing job. Scheduling and communication have been seamless, making the entire experience stress-free. Coming home to a freshly cleaned house is a great feeling, and I truly appreciate the effort and heart the entire team puts into their service. I highly recommend Emily’s to anyone looking for a reliable cleaning service!”
– Eric
Emily’s Cleaning Service serves:
Utica, NY; New Hartford, NY; Clinton, NY; Marcy, NY; Yorkville, NY; Whitesboro, NY; Whitestown, NY; Barneveld, NY; Rome, NY; Oriskany, NY; Clark Mills, NY;
Washington Mills, NY; New York Mills, NY
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