Privacy Policy

Last Updated: September 11, 2025

Emily’s Cleaning, LLC (“we,” “us,” or “our”) operates the website www.emilyscleaningservice.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect information that we gather through our Site and in the course of providing our residential and commercial cleaning services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: This includes information that can be used to identify you personally, such as your name, email address, phone number, and physical address. We collect this information when you contact us, request a quote, book a service, or fill out a form on our Site.

• Payment Information: If you make a payment for our services, we will collect necessary payment information, such as your credit card number, expiration date, and security code. Please note that we may use a third-party payment processor to handle these transactions. We do not store your full credit card details on our servers.

• Usage Data: We may automatically collect information about how you access and use the Site. This may include your IP address, browser type, operating system, the pages you visit on our Site, the time and date of your visit, and other diagnostic data.

• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

2. How We Use Your Information

We use the collected information for various purposes, including:

• To provide and maintain our services.

• To process your service requests and bookings.

• To communicate with you, including responding to your inquiries and sending you updates about your service.

• To send you promotional offers, newsletters, or other information that may be of interest to you, with your consent.

• To improve our Site and services.

• To detect, prevent, and address technical issues.

• To comply with legal obligations.

3. Disclosure of Your Information

We may share your personal information with the following parties:

• Service Providers: We may employ third-party companies and individuals to facilitate our services, such as payment processors, website hosting providers, and marketing services. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

• Mobile Opt-in Data: Any data or information collected from mobile opt-in programs, including your phone number and consent to receive text messages, is strictly for our internal use. We will not sell, rent, trade, or otherwise share this specific data with third parties, including but not limited to affiliates, partners, or any other entities for their own promotional or marketing purposes. This data is exclusively used to provide you with the services you requested, such as appointment reminders, scheduling updates, or promotional messages you have consented to receive.

• Business Transfers: If Emily’s Cleaning, LLC is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

• Legal Requirements: We may disclose your personal information in the good faith belief that such action is necessary to:

  • Comply with a legal obligation.

  • Protect and defend the rights or property of Emily’s Cleaning, LLC.

  • Prevent or investigate possible wrongdoing in connection with the services.

  • Protect the personal safety of users of the Site or the public.

  • Protect against legal liability.

4. Data Security

The security of your data is important to us. We strive to use commercially acceptable means to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Choices

• You may opt-out of receiving promotional emails from us by following the unsubscribe link in those emails.

• You can control the use of cookies through your browser settings.

6. Children’s Privacy

Our services are not intended for anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with personal information, please contact us. If we become aware that we have collected personal information from Children without verification of parental consent, we take steps to remove that information from our servers.

7. Links to Other Sites

Our Site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: info@emilyscleaningservice.com

• By phone: 315-822-5743

• By mail: 10 Business Park Ct STE 2  Utica, NY 13502